Returns & Exchange
How to apply for a refund or exchange
Please contact us at cs@letterpress.com.hk to apply for a return or exchange service. * Please indicate the order number when applying.
About returns and refunds
Returns and refunds are only applicable to goods out of stock and wrong delivery. If the goods are of the correct style but have quality problems, they are only applicable to replacement and not applicable to return and refund. Any quality problems caused by any person after receiving the goods will not be accepted for return and refund.
All returned goods must be in new condition and contact us for return within 15 days from the date of shipment of the order, otherwise we have the right not to accept the return of the goods.
Once the return is accepted, the postage will be charged by the guest. The postage paid by the guest will not be refunded.
About replacement
Replacement of goods is only limited to the correct style of goods but quality problems, all after receiving the goods to cause any quality problems will not be accepted for replacement.
All replacement goods must be kept in new condition and contact our shop for replacement within 15 days from the date of shipment of the order, otherwise we have the right not to accept the replacement of the goods.
Once the replacement is accepted, the postage will be charged by the guest. The postage paid by the guest will not be refunded.
About refund
Refund for all items, we will refund the payment to the customer within 1-5 working days after receipt of the return email.
Refund method
For product refund, the store will refund by bank transfer/Paypal. Other refund methods are not accepted at present.
Bank remittance: Refund bank accepted by Bank of China (Hong Kong), Hong Kong and Shanghai Banking Corporation, Hang Seng Bank
Paypal: If the order was originally paid by credit card through Paypal for a full refund, we will refund the payment directly on Paypal. The refund amount may appear in your current or next credit card statement; If a customer's order is not originally paid for by Paypal or cannot be refunded directly on Paypal because it is not a full refund, the Customer shall pay the relevant processing fee for collecting the refund through Paypal transfer.